n1 is an information organization and decision-support tool. It is not a healthcare provider, emergency service, diagnostic device, or substitute for qualified professional judgment. Do not use it for emergencies or as the sole basis for a clinical decision.
1. Agreement and scope
These Terms of Use (the “Terms”) are a binding agreement between N1 Research, LLC (“n1,” “we,” “us,” or “our”) and the person or entity using the Service (“you” or “Customer”). By accessing or using the Service, creating an account, clicking to accept, or allowing an Authorized User to use the Service, you agree to these Terms.
If you use the Service for an organization, you represent that you have authority to bind it. “Authorized User” means a person Customer permits to use the Service. An order form, business associate agreement (“BAA”), data processing addendum (“DPA”), or other written agreement signed by n1 may add to or supersede these Terms for the subject it covers. If you do not agree, do not use the Service.
You must be legally capable of entering a contract and at least 18 years old, unless a different minimum age is required by law. The Service is not directed to children.
2. The Service
The Service may ingest records, extract and organize data, identify patterns, draft summaries or recommendations, connect statements to source material, and allow review, export, or sharing. Features, outputs, models, integrations, availability, and limits may change. Descriptions, demonstrations, sample reports, roadmaps, and beta features are illustrative and do not create a warranty or delivery commitment.
Unless expressly stated in a signed agreement, the Service is provided as a general-purpose workflow tool and has not been designed, validated, cleared, or approved as a medical device in every jurisdiction. Customer is responsible for determining whether a proposed use is lawful, clinically appropriate, and subject to medical-device, professional, institutional, or procurement requirements.
3. Medical and AI boundaries
No medical advice or relationship
The Service does not practice medicine, diagnose, prescribe, treat, monitor emergencies, or establish a clinician-patient relationship. Content and Outputs are informational and may be incomplete, inaccurate, outdated, misleading, or unsuitable for a particular person.
Human review is required
AI systems can hallucinate, omit context, misread documents, confuse patients, misstate ranges or units, fail to identify urgent information, and produce plausible but incorrect conclusions. Every Output must be checked against the original record and other relevant evidence by a qualified clinician before it is relied upon, entered into a medical record, communicated to a patient, or used in care.
Customer remains responsible
Customer and its clinicians retain sole responsibility for professional judgment; diagnosis and treatment; informed consent; patient communications; escalation and emergency protocols; validating identity, provenance, units, reference ranges, dates, medications, allergies, contraindications, and recommendations; and compliance with professional standards. n1 does not assume a duty of care to any patient merely because the Service processes information about that patient.
Not for emergencies
Do not use the Service to request or obtain emergency assistance. If a person may be experiencing an emergency, contact local emergency services or an appropriate healthcare professional immediately.
4. Accounts, access, and authority
You must provide accurate account information, protect credentials, use reasonable security measures, and promptly report suspected unauthorized access. You are responsible for activity under your account and for configuring roles, permissions, sharing links, exports, and integrations appropriately.
You represent that you have all permissions, notices, consents, authorizations, and legal bases required to upload, process, analyze, disclose, export, and share Customer Data, including health information about another person. You must not upload information to a consumer or trial account if an enterprise agreement, DPA, BAA, institutional approval, or other safeguard is legally or contractually required but is not in place.
5. Customer Data and privacy
“Customer Data” means records, prompts, files, personal data, health data, and other material submitted to the Service, plus Outputs generated from them. As between the parties, Customer retains its rights in Customer Data. Customer grants n1 and its subprocessors a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as needed to provide, secure, support, and comply with law in relation to the Service.
Our Privacy Notice describes our handling of personal information. Where n1 processes personal data on behalf of an organization, the applicable DPA governs that processing. Where n1 is a business associate under HIPAA, a signed BAA governs protected health information. A BAA or DPA is not created merely by using the website.
Customer is responsible for maintaining its own legally required copy of records. The Service is not Customer’s designated record set, legal archive, backup system, or system of record unless a signed agreement expressly says otherwise. Do not rely on n1 as the only copy of information.
Customer must review exports before disclosure and is responsible for recipients, transmission methods, expiration settings, and downstream use. De-identification and anonymization tools reduce risk but do not guarantee that data cannot be reidentified.
6. Acceptable use
You may use the Service only lawfully and as documented. You must not:
- use an Output as the sole basis for diagnosis, treatment, eligibility, insurance, employment, or another high-impact decision;
- represent AI-generated content as independently verified when it has not been reviewed;
- upload data you lack authority to process or violate privacy, confidentiality, intellectual-property, or patient rights;
- attempt unauthorized access, bypass safeguards or usage limits, probe vulnerabilities, introduce malware, or disrupt the Service;
- reverse engineer, scrape, copy, benchmark for competitive publication, resell, or build a competing model or service except where law prohibits this restriction;
- use the Service to discriminate, deceive, harass, surveil unlawfully, or create harmful, illegal, or fraudulent content;
- use it for emergency dispatch, autonomous clinical care, or any prohibited or unapproved regulated purpose; or
- share credentials or permit access by unqualified or unauthorized persons.
We may investigate, preserve evidence, remove content, restrict sharing, or suspend access when reasonably necessary to protect patients, users, n1, or third parties, or to comply with law.
7. Third-party services
The Service may depend on hosting providers, AI model providers, integrations, laboratories, identity providers, payment processors, links, or data supplied by third parties. Their services and content are outside n1’s control and may be unavailable, changed, inaccurate, compromised, or governed by separate terms. n1 is not responsible for a third party’s acts, omissions, systems, content, or independent use of data, except to the extent responsibility cannot lawfully be excluded or is expressly assumed in a signed agreement.
Customer is responsible for configuring and authorizing integrations. Importing from or exporting to an EHR, portal, device, or third party does not make n1 responsible for the accuracy, legality, availability, or security of that system.
8. Intellectual property
n1 and its licensors own the Service, software, models, interfaces, documentation, design, trademarks, and related intellectual property. Subject to these Terms and payment of applicable fees, n1 grants Customer a limited, nonexclusive, nontransferable, revocable right to use the Service during the subscription term.
Certain analysis, reasoning, data-processing, and simulation technologies incorporated into or developed for the Service are the subject of pending United States patent applications. See our Patent Notices.
Customer may use Outputs for its lawful internal and clinical purposes, subject to third-party rights and these Terms. Because AI may produce similar content for different users, Outputs may not be unique and n1 does not warrant that an Output is protectable or noninfringing. If you submit feedback, you grant n1 a perpetual, irrevocable, worldwide, royalty-free right to use it without obligation.
9. Trials, fees, and payment
Trials, previews, and beta access may be limited, changed, or ended at any time and are provided without service levels or warranties. Paid terms, usage limits, renewal, taxes, refunds, and cancellation are shown at purchase or in an order form. Except where required by law or stated in an order form, fees are nonrefundable. You authorize n1 and its payment provider to charge amounts when due. Overdue amounts may result in suspension and reasonable collection costs.
10. Availability, security, and changes
No internet, cloud, or AI service is uninterrupted, error-free, or completely secure. Maintenance, attacks, provider failures, connectivity, force majeure, legal orders, and other events may delay or prevent access or cause loss or corruption. Customer must use appropriate safeguards, backups, continuity plans, and clinical fallback procedures.
n1 may change, limit, discontinue, or update the Service to improve safety, security, compliance, performance, or commercial viability. Unless a signed agreement states otherwise, n1 has no obligation to preserve a particular model, feature, format, integration, or Output.
11. Warranty disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUTS, DOCUMENTATION, BETA FEATURES, AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” N1 AND ITS AFFILIATES, LICENSORS, SUPPLIERS, AND PERSONNEL DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, CLINICAL VALIDITY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
N1 DOES NOT WARRANT THAT THE SERVICE OR ANY OUTPUT WILL BE SAFE OR APPROPRIATE FOR A PARTICULAR PATIENT; IDENTIFY EVERY RELEVANT FACT; MATCH A SOURCE; BE FREE OF HALLUCINATIONS, BIAS, DEFECTS, MALWARE, OR SECURITY INCIDENTS; MEET REGULATORY OR PROFESSIONAL REQUIREMENTS; OR ACHIEVE ANY HEALTH, OPERATIONAL, FINANCIAL, OR OTHER RESULT.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, N1 AND ITS AFFILIATES, LICENSORS, SUPPLIERS, AND PERSONNEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR PERSONAL-INJURY, CLINICAL, PRIVACY, SECURITY, OR REGULATORY LOSS ARISING FROM UNVERIFIED OUTPUTS, CUSTOMER DATA, CUSTOMER CONFIGURATION, UNAUTHORIZED ACCESS, THIRD-PARTY SERVICES, OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF N1 AND THE OTHER N1 PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID TO N1 FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100 IF CUSTOMER USED THE SERVICE WITHOUT CHARGE.
The limitations apply to every theory of liability and allocate risk between the parties. They do not apply to liability that cannot legally be limited, which may include fraud, willful misconduct, or death or personal injury caused by negligence in some jurisdictions. Some jurisdictions do not allow certain exclusions, so portions may not apply to you.
13. Indemnity
To the extent permitted by law, Customer will defend, indemnify, and hold harmless n1 and its affiliates, licensors, suppliers, and personnel from claims, damages, judgments, penalties, losses, and reasonable legal costs arising from Customer Data; Customer’s or an Authorized User’s use of the Service; clinical decisions, patient communications, or failure to review an Output; violation of law, professional duty, privacy rights, or these Terms; or a dispute between Customer and a patient, employee, contractor, or other third party. n1 will give reasonable notice and cooperation, and Customer may not settle a claim in a way that admits fault by or imposes obligations on n1 without n1’s written consent.
14. Suspension and termination
You may stop using the Service at any time. n1 may suspend or terminate access for breach, nonpayment, security or patient-safety risk, legal requirement, misuse, or discontinuation of the Service. Where practicable, n1 will provide notice and an opportunity to cure.
On termination, the license ends. Customer should export data before access ends. Deletion and retention follow the Privacy Notice, applicable law, and any signed agreement; backups and legal records may remain for limited periods. Sections that by nature should survive—including ownership, disclaimers, liability, indemnity, dispute terms, and accrued payment obligations—will survive.
15. General terms
Governing terms. An applicable signed order form states governing law and forum. If it does not, mandatory law and conflict-of-law rules determine the rights available to the parties. Nothing deprives a consumer of non-waivable rights in their home jurisdiction.
Disputes. Before filing a claim, each party will try in good faith for 30 days to resolve it by written notice, unless urgent injunctive relief is required. No class-action waiver or arbitration clause applies unless separately and validly agreed in writing.
Export and sanctions. You must comply with applicable trade, sanctions, and export-control laws and may not use the Service where prohibited.
Assignment. You may not assign these Terms without n1’s consent. n1 may assign them in connection with a merger, reorganization, financing, or sale of assets.
Notices; changes. We may update these Terms. Material changes will be posted with a new date and, where required, additional notice. Continued use after an effective date constitutes acceptance where law permits. Formal notices may be sent electronically.
Entire agreement. These Terms and incorporated agreements are the entire agreement on their subject. Failure to enforce is not waiver. Invalid provisions will be narrowed or severed to the minimum extent necessary. Headings are for convenience. No beneficiary rights arise for third parties.
Questions about these Terms may be sent to longevity@n1.care. Do not send patient information by email.